Frequently Asked Questions
Everything you need to know about your ultimate racing setup.
What is the standard shipping timeframe for simulators?
Orders for in-stock electronic components and cockpits typically process within 2-3 business days. Delivery times vary by region, but most domestic orders arrive within 5-7 business days via our premium freight partners.
Are Trak Racer cockpits compatible with all major electronics brands?
Yes, our rigs are engineered for universal compatibility. They feature pre-drilled mounting points for all major peripherals from brands including Fanatec, Simucube, Thrustmaster, and Logitech.
What is your return policy for electronic hardware?
We offer a 14-day return period for unused and unopened electronics. Please note that hardware must be returned in its original packaging with all seals intact to qualify for a full refund.
Do the racing simulators come with a warranty?
All Trak Racer frames carry a lifetime warranty, while integrated electronic components and third-party peripherals are covered by a standard 1-year manufacturer warranty against defects.
Do you offer international shipping for heavy equipment?
We ship globally from our regional warehouses. Shipping costs and import duties are calculated at checkout based on the weight of the simulator and your specific delivery location.
Can I upgrade my cockpit with additional electronic mounts later?
Absolutely. Our ecosystem is modular, allowing you to add monitor stands, motion platforms, and specialized gear shifter mounts to your existing setup at any time.